Refund Policy

1. Overview of Subscription Services

iSummarize.io operates as a paid subscription service. Our Pro Plan is billed on a monthly recurring basis at a tier of $3.99 per month. Payment operations are conducted securely using the Stripe platform. By upgrading to the Pro Plan, you authorize our payment processor to bill your payment method for the recurring fee.

2. Cancellation Policy

You may cancel your monthly Pro Plan subscription at any time. To cancel, navigate to your account dashboard settings and select "Cancel Subscription".

Upon cancellation, you will continue to have full access to your Pro features (including maximum/unlimited chat queries, cross-document comparison, and increased file sizes up to 25MB) until the end of your current billing period. No future billing transactions will occur.

3. Refund Guarantee and Eligibility Window

We offer a 7-day money-back guarantee for initial purchases and monthly subscription renewals under strict usage limits. This framework is designed to prevent payment disputes and Stripe chargebacks.

To qualify for a refund, you must meet the following criteria:

• Your refund request must be submitted within 7 calendar days of the transaction date.
• Your account usage within the current billing cycle must be minimal. Specifically, you must have uploaded fewer than 3 files and sent fewer than 10 chat queries total.

If your usage exceeds these limits, you are not eligible for a refund, as you have consumed our API processing resources.

4. Refund Process

To request a refund under the eligibility window, please email our billing department at [email protected]. In your request, please include:

• Your registered account email address.
• Your Stripe transaction or invoice ID.
• A brief explanation of why you are requesting a refund.

Approved refunds will be processed immediately. Once initiated by us, funds usually appear back on your original payment card within 5 to 10 business days, depending on Stripe and your bank's processing times.

5. Chargebacks and Billing Disputes

We strongly encourage contacting us directly at [email protected] if you experience issues with your payment. Initiating a bank chargeback without contacting our support team first will result in immediate and permanent termination of your account and block listing of your payment credentials on our platform.