Frequently Asked Questions

Get answers to common questions about iSummarize

What file formats do you support?

We support a wide range of document and media formats. You can upload PDF documents, Microsoft Word documents (DOCX), plain text files (TXT), video files (MP4 and MKV), and audio tracks (MP3 and WAV).

How does the chat stay accurate?

We use our strict contextual grounding feature. This forces our proprietary high-precision document AI engine to search only within the files you uploaded. If the information you ask for is not in the files, the assistant will tell you directly rather than making up facts. This approach keeps the discussion factual and accurate.

Can I compare multiple documents together?

Yes, you can upload multiple documents inside the same chat session. This allows you to cross-analyze, compare, and contrast information across all uploaded files simultaneously.

What are the limits on the Free Plan?

If you create a free account, you can upload up to 5 files and ask 20 chat queries per day. The size limit is capped at 5MB per upload. Free accounts also display a sponsored ad banner inside the workspace.

Is my data safe with iSummarize?

Yes, we protect your data privacy. Files uploaded to the application are securely processed to create temporary embeddings for your active session. Once you terminate your session, all files and embeddings are automatically and permanently erased from our systems.

Do I need an account to try it out?

No, we offer a guest mode for immediate testing. You can upload 1 file up to 5MB and ask up to 5 queries per session without signing up.

Can I upload non-English documents?

Yes, our document AI engine supports multi-language analysis. You can upload documents in various languages and chat with them in your preferred language.

What happens if my video or media file is very large?

Free plan accounts have a file size limit of 5MB. If you have larger documents or media files, you can upgrade to our Pro Plan ($3.99 per month), which increases the upload limit to 25MB and gives you unlimited chat queries.

How do I contact support?

If you have issues, feedback, or need help, email [email protected]. We review every message and try to respond within three business days.

Still Have Questions?

We are here to help. Email [email protected] and we will respond within 3 business days.

Contact Support